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Join Our Team and Build A Future with Us
At PDC Spas, we are proud to be more than just a leader in hot tub and swim spa manufacturing - we are a team dedicated to innovation, craftsmanship and customer satisfaction. Many of our employees have been with us for years, a testament to the strong, supportive work environment we have built. Whether you are a seasoned professional or just starting your career, PDC Spas offers exciting opportunities to grow and thrive as part of a company that values your contributions. Explore our current openings and take the next step in your career with us.
Open Positions
Compensation: $21.64–$26.45/hr
Position Summary
The Field Service Technician represents PDC Spas in the field, delivering hands-on technical service and support to dealers and customers. This individual is responsible for diagnosing, repairing, and maintaining PDC Spas products while upholding the company's Core Values and protecting the PDC brand reputation.
This role requires strong technical skills, independence, professionalism, and a customer-focused mindset. The Field Service Technician must be comfortable working on the road, managing time effectively, and resolving issues confidently in the field.
Primary Responsibilities
Production Floor & Internal Support
- Assist on the production floor or support Technical Support Specialists during periods of low field service demand
- Maintain and expand working knowledge of all PDC Spas products, systems, and service procedures
- Support assembly, testing, troubleshooting, and quality control efforts as needed
- Collaborate with internal teams to ensure consistent service standards and product familiarity
- Stay current on new product features, updates, and service techniques
Customer Engagement & Suggestive Selling
- Identify opportunities to recommend product upgrades, accessories, or enhanced services during customer interactions
- Educate customers on available features, maintenance options, and service plans that improve performance and longevity
- Promote additional products and services in a professional, helpful, and non-pressured manner
- Communicate customer needs and sales opportunities to the Sales team when appropriate
- Support company growth by enhancing customer satisfaction and maximizing service visit value
Field Service & Repairs
- Diagnose and repair mechanical, electrical, and plumbing components of spas and swim spas
- Perform warranty and non-warranty service work
- Complete start-ups, inspections, and follow-up service visits
- Ensure all repairs meet PDC Spas quality standards
Travel & On-Site Representation
- Travel to customer locations as scheduled
- Represent PDC Spas professionally in appearance and conduct
- Maintain service vehicle, tools, and inventory responsibly
- Manage service schedule efficiently and communicate updates as needed
Warranty & Documentation
- Accurately document all service work performed
- Submit service reports, photos, and required documentation in a timely manner
- Communicate warranty findings clearly and honestly
- Identify recurring product trends and report to internal teams
Communication & Support
- Provide clear explanations of repairs and maintenance to dealers and customers
- Maintain professional communication even in challenging situations
- Coordinate with Customer Service, Warranty, and Sales departments as needed
PDC Core Values Alignment
At PDC Spas, culture matters. This role must consistently demonstrate the following Core Values:
- Accountable – Takes ownership of service outcomes, follows through on commitments, and ensures jobs are completed properly.
- Growth Mindset – Continuously develops technical skills, stays open to training, and seeks improvement opportunities.
- Team Player – Communicates effectively with internal teams and supports company objectives, even while working independently in the field.
- Dedicated – Demonstrates reliability, punctuality, and a strong work ethic in managing service responsibilities.
- Positive Attitude – Maintains professionalism, composure, and optimism when interacting with dealers and customers.
Qualifications
- Experience in spa, pool, HVAC, appliance repair, plumbing, electrical, or related technical field
- Strong mechanical and electrical troubleshooting ability
- Valid driver's license with acceptable driving record
- Ability to lift and maneuver spa components
- Strong communication and customer service skills
- Ability to work independently with minimal supervision
Job Description
Requirements:
Must be willing and able to stand/walk up to 10 hours/day, lift 25 lbs. and perform to established standards of safety, quality, productivity and attendance. Candidates must be willing to submit to drug testing.
Benefits:
401K, health and dental insurance, competitive wages.
Casual dress code, 4 day work week (M-TH) with weekly paychecks!
Job Type: Full-time
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule: 10 hour shift
Work Location: In person
Compensation: Starting at $55,000/yr
Position Summary
The Sales Representative is a client-focused sales professional responsible for delivering excellent customer service while driving revenue growth. This role combines consultative selling, product expertise, and relationship management to guide customers in selecting PDC Spa's products. This position expands market presence, generates leads, and consistently achieves sales targets while embodying PDC's core values.
Primary Responsibilities
Customer Service
- Deliver a luxury, consultative customer experience that builds trust and positions PDC Spas as a premium brand.
- Proactively follow up with prospects and customers to maintain engagement.
- Resolve questions with urgency and professionalism.
Expert Knowledge
- Develop and maintain deep expertise in all products, features, benefits, and differentiators.
- Confidently communicate the wellness benefits of hydrotherapy, aquatic fitness, and recovery solutions.
- Stay informed on industry trends, competitor offerings, and emerging wellness innovations.
Sales Goals
- Consistently meet or exceed individual and showroom sales targets through proactive selling and closing strategies.
- Manage leads and maintain a strong and active sales pipeline.
- Identify upselling opportunities including enhanced services for new and existing customers.
- Actively generate new business through community involvement, networking, referrals, and local events.
Client Relationships
- Build and nurture long-term client relationships that drive repeat business and referrals.
- Conduct thorough needs assessments to recommend customized wellness solutions.
- Maintain ongoing communication with clients using CRM tools, social media, and digital outreach.
- Deliver a personalized, high-touch experience that reflects the luxury nature of the brand.
Team Collaboration
- Partner with internal teams to ensure smooth handoffs, accurate order processing, and exceptional delivery experience.
- Communicate effectively with service, delivery, and leadership teams.
- Share insights, feedback, and best practices to contribute to team success.
Maintain Showroom
- Ensure the showroom reflects a premium, luxury environment at all times.
- Merchandise products strategically to enhance the customer experience and sales conversations.
- Maintain cleanliness, organization, and visual appeal.
PDC Core Values Alignment
At PDC Spas, culture drives performance. This role must consistently model the following Core Values:
- Accountable – Takes ownership of sales performance, follow-up, and results; consistently delivers on commitments and revenue goals.
- Growth Mindset – Continuously refines sales skills, embraces coaching, and seeks opportunities to improve conversion rates and client experience.
- Team Player – Collaborates with teams to close deals, support shared goals, and deliver a seamless customer journey.
- Dedicated – Demonstrates strong work ethic, reliability, and commitment to excellence.
- Positive Attitude – Maintains professionalism with customers and teammates and displays enthusiasm and confidence.
Qualifications
- 3+ years of experience in luxury retail sales (experience in hot tubs, swim spas, or wellness products is a plus, but not required).
- Proven track record of meeting commission-based sales targets.
- Established relationships or the ability to build a client base from scratch.
- Self-motivated, results-driven, and enjoys taking initiative.
- Passionate about wellness, luxury products, and providing exceptional customer experiences.
- Excellent communication skills, both in-person and digitally.
- Able to work weekends and evenings as needed.
Why Work at PDC Spas
- Innovation: We push the boundaries of technology and design, giving you the chance to work on products that shape the future of the spa industry. Creativity and forward-thinking are at the heart of what we do.
- Team Culture: We foster a collaborative environment where everyone's voice is valued. Teamwork, communication, and inclusivity are central to our success, making PDC Spas a great place to grow professionally.
- Growth Opportunities: We're dedicated to helping our employees advance their careers through training, mentorship, and leadership opportunities. Your future matters to us, and we provide the tools you need to succeed.
- Work-Life Balance: We understand the importance of maintaining balance between work and personal life. At PDC Spas, we offer paid time off and prioritize a healthy work environment that allows you to recharge and be your best, both on and off the job.
- Employee Benefits: We offer competitive pay and a benefits package that includes health insurance, retirement plans, paid holidays and paid time off, ensuring your well-being is a priority.
- A Legacy of Excellence: With over 67 years of industry experience, PDC Spas is a trusted name in craftsmanship and quality. Join a team that's proud of its long-standing reputation for excellence.
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